Help Center

The app cannot directly translate native system calls (calls made or received on your own phone). However, you can achieve call translation using the following methods:

Option 1: Two-Device Method (Applicable to both outgoing and incoming calls)
Prepare two devices:

• Device A: Use it to make or receive calls normally, with the speakerphone turned on.
• Device B: Run the Dear Translator app, enable Simultaneous Interpretation, and set the Audio Input Mode to “External Sound/Microphone” to pick up the call audio from Device A for translation.

👉 This option requires no additional purchase or headphones and is suitable for temporary use.

Option 2: Use iTour 22Pro Translation Earbuds (Supports both outgoing and incoming calls)
Purchase the iTour 22Pro earbuds, which can directly translate native system calls on your phone.
👉 For detailed instructions, refer to the “System Call Translation” feature guide for the earbuds.

Option 3: In-App Features or Dedicated Number (Separate methods for outgoing and incoming calls)

• For outgoing calls: Use the Phone Translation feature within the app, enter the recipient’s number to place the call with real-time translation. The other party does not need to install the app. Supports calls to 200+ countries. Please turn off VPN when using this feature.
• For incoming calls: Purchase a dedicated translation number. When the other party calls that number, you can answer the call in the app and receive real-time translation. For purchase and activation, please contact Customer Service support

Please check the details of the expenses

“Premium Translation” and “Bilingual Translation” are two different real-time translation modes. The main differences lie in the language direction and output results. The detailed comparison is as follows:

💡 How to choose?

• If you need to immerse yourself in understanding content in one foreign language, choose “Premium Translation”.
• If you need precise comparison and mutual translation between two languages, choose “Bilingual Translation”.

“Bilingual Translation” and “Bilingual Conversation” both provide online real-time bilingual translation.

Bilingual Translation: Does not support voice broadcasting, making it suitable for conference transcription scenarios.

Bilingual conversation: The translation results are broadcast via the phone’s speaker, making it ideal for face-to-face communication scenarios.

“DeepL Translation” and “AI Translation” : Both provide online, real-time, one-way translation.

In terms of recognition and translation speed, “DeepL Translation” is slightly faster than “AI  Translation” and “DeepL” also has a higher recognition accuracy.

“DeepL Translation”: Integrated with DeepL’s text translation.

“AI Translation”: Integrated with GPT large language model text translation.

” Premium Translation” and ” DeepL Translation”: Both provide online, real-time, one-way translation.

DeepL Translation: It integrates DeepL’s text translation engine, offering higher accuracy in minor language translations compared to” Premium Translation” For English recognition and translation, the performance is similar for both. However, for specialized English courses with strong technical content, it is recommended to use ” DeepL Translation”

Premium Translation / Deepl Translation / AI Translation / Standard  Translation / Basic Translation: Both provide online, real-time, one-way recognition and translation.

Premium Translation: Utilizes end-to-end speech translation technology, categorized as machine translation, offering high accuracy and rapid translation.

Deepl Translation: Integrates the Deepl text translation engine, providing the highest accuracy for translations of minor languages.

AI Translation / Standard  Translation: Integrates OpenAI’s large model for translation; relatively high accuracy for specialized courses and meetings.

AI Translation: Translation recognition speed is the slowest among the options.

Basic Translation: Supports fewer languages, has short recognition distance, and performs the worst in noisy environments.

Bilingual Translation: Online real-time bilingual mutual translation.

Purchasing an SVIP membership does not grant unlimited free use of Premium Translation/Basic  Translation.

SVIP benefits include:

○ 128 general points per month,

○ 600 minutes of Basic ,

○ Support for manually uploading history to the cloud.

Additionally:

○ A 10% bonus on points recharges is provided.

○ Points and minutes are valid for one month, and any unused points or minutes will expire at the end of the month.

○ For quarterly and annual subscription packages, points and minutes will reset at the beginning of each new month during the subscription period.

Android Phone: Go to “My” → “Recharge Card” page, and enter the card number to redeem.

Windows PC: Go to “My Account” → “Card Voucher Redemption” → “Recharge Card” page, and enter the card number to redeem.

iOS/Mac PC: Open the Dear Translator App/ iTourTranslator, scan or identify the QR code below to access the redemption page, and enter the card number to redeem.

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Please contact Customer Service

You can use our Video call feature. The specific steps are as follows:

1. Go to the homepage → Video Call page, and select “Invite WhatsApp friends for a video call.”

If the “Video Call” page on the homepage does not have this option, you can select “Friends from other social platforms” or “Invite other video calls.”

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2. Go to the invitation page, select both languages and the call method, then click [Invite].

3. Click [Paste to Friend] or [Got it], then proceed to the dialing page.

4. Switch the app to the background, find “WhatsApp” or “Other messaging apps,” and open the chat page of the friend you want to invite.

5. Long press in the input box, select “Paste” → click [Send].

6. Return to the iTour Translator dialing page and wait for the other party to join to start the call.

In “More” → “Cross-App Speech Transcription,” you can also use “Simultaneous Interpretation” → “Premium Translation” and then → “Sound Source Selection”: Internal audio recording.

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Mobile apps do not support using Zoom or Tencent Meeting along with translation on a single device. You can resolve this issue using the following methods:

Method 1: Use two devices—one for the meeting and one for translation.

Method 2: Download iTourTranslator for PC and use it on your computer.

Method 3: Purchase the Dear Translator iTour 22 Pro (T2) earbuds to use the meeting translation feature.(Specific feature introduction: iTour 22 Pro Meeting Translation)

Without earphones: You can use simultaneous interpreting –– Premium Translation/AI Translation/DeepL Translation/Standard Translation/Basic Translation/Bilingual Translation, and select the external sound mode for audio input.

With earphones: You can use simultaneous interpreting –– Premium Translation/AI Translation/DeepL Translation/Standard Translation/Basic Translation/Bilingual Translation, and select the internal sound mode for audio input or go to “More” –– Cross-App Interpretation （Specific feature introduction: Cross-App Interpretatio）.

In “Simultaneous Interpretation” → History Records / “Mine” → History Records.

The history records are automatically saved. To view the history records, go to “Simultaneous Interpretation” → History Records / “Mine” → History Records.

Simultaneous interpretation allows you to save records and audio. To view the history records, you can go to “Simultaneous Interpretation” → History Records / “Mine” → History Records.

History records are saved locally and do not support syncing to the computer or other devices.

You can purchase our SVIP service, which allows manual upload to the cloud, enabling synchronization and viewing on the computer or other devices.

It is not supported. Translation broadcasts can only be accessed using the official earphones sold by Dear Translator.

Please confirm the following:

1. If the first digit of the entered number is “0,” please remove “0” and try again.

2. Ensure the entered number is correct, and try switching networks before attempting again.

3. Local emergency numbers and certain service hotlines do not support internet calls.

4. If the above solutions do not resolve the issue, please contact Customer Service support to check if the number can be dialed.

Phone Translation: I speak in Chinese, and the other party will first hear the original Chinese, followed by the translated English broadcast.

Friendly Reminder: By default, speech from your side is not recognized or translated. Translation must be enabled for speech to be properly recognized and broadcast.

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Phone translation: By default, only the other party’s speech is translated. If you need to translate your own speech, you must manually enable the translation feature.

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The mobile app do not support translating/transcribing WhatsApp or WeChat calls on a single device. You can try the following solutions:

Method 1: Use two devices—one for the meeting and one for translation.

Method 2: Download iTourTranslator for PC and use it on your computer.

Method 3: Purchase the iTour Translator iTour 22 Pro (T2) earphones to use the audio and video calls translation feature(Specific feature introduction: iTour 22 Pro  audio and video calls )

If communicating face-to-face in real-time, you can use the “Bilingual Conversation” feature, and the translation results will be broadcast through the phone’s speaker.

Currently, there is no monthly membership available. You can purchase:

1.SVIP Membership Package: It includes 128 general points and 600 minutes of basic simultaneous translation time, valid for one month. The remaining points and time will be reset in the following month. During the membership validity period, you will receive a 10% bonus on points when you recharge.

2. Go to “My” → “Recharge Points” to purchase points for use.

Currently, there is no unlimited package available. You can consider the following options:

1. For high-accuracy simultaneous interpretation features, you can purchase monthly, quarterly, annual, or hourly packages.

2. For other features,you can opt for SVIP Membership Package: It includes 128 general points and 600 minutes of basic simultaneous translation time, valid for one month. The remaining points and time will be reset in the following month. During the membership validity period, you will receive a 10% bonus on points when you recharge.

2. Go to “My” → “Recharge Points” to purchase points for use.

History records are stored locally. You need to search on the device you used them on. If the records are deleted or the app is uninstalled, the history cannot be recovered.

Friendly reminder: It is recommended to export and save your records as soon as possible. Once lost, they cannot be retrieved.

Due to restrictions on internet calls in mainland China (domestic), making calls to phone numbers in mainland China is currently not supported.

Accounts registered with a phone number do not support changing the phone number.

For accounts registered through third-party platforms such as WeChat or Apple ID, you can change the phone number by navigating to:

“Me” → “Profile Picture”/“Account Nickname” → “Phone Number” and clicking on “Edit.”

Currently, only accounts registered with a phone number support password changes. You can go to “Me”→“Change Password” to modify it.

Other login methods do not support password changes at this time.

Provides 128 general points and 600 minutes of basic real-time translation duration, valid for one month. Remaining points and duration will be cleared at the end of the month.

During the membership period, a 10% bonus is given for point top-ups. Additionally, it supports manually uploading historical records to the cloud (after uploading, they can be viewed on other devices).

It can be used abroad as long as the network is stable.

It can be downloaded abroad. Search name: iTourTranslator.

The amounts are fixed. The minimum recharge in the app is 118 yuan, while the WeChat mini program allows a recharge of 50 yuan.

WeChat → Search for the mini program → Dear Translator iTour → Select the product you need.

Currently, the video call/bilingual conversation/listening features only support point top-ups and do not have any packages available.

To top up via the app: Go to “My” — “Point Top-up”.

Alternatively, you can purchase and redeem through the WeChat Mini Program:

○ Open WeChat.

○ Search for the Mini Program “Dear Translator itour”.

○ Select and purchase the product you need.

The duration depends on the specific feature you use. The exact usage time is calculated as 118 / the unit price of the feature. Below is the pricing table for each feature:

Please contact Customer Service

Premium Translation/AI Translation/Standard  Translation/DeeplTranslation/Basic Translation/Bilingual Translation can be found under “Simultaneous Interpretation”→ “History” or “My”→ “History”. To export, go to the record’s detail page: iOS device → Tap the top-right corner to export the record.

Android device → Top right corner settings → Export

You need to purchase an internal number from Dear Translator to support call translation. For more details, please contact Customer Service.

The purchased package displays minutes under “My Package” and will not appear in the balance.

Please provide the recharge bill to the Customer Service for inquiry processing

It may be that the logged in account is not the corresponding account for recharge, and you can provide the recharge account to Customer Service for inquiry

Document translation is charged per page at 0.8/page.

The points granted with SVIP are part of the package points and are displayed on the SVIP page.

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Steps to operate:

1. Enter the video call page, select the social app you want to chat with, and click to enter.

2. Set the languages for both parties, choose the call method, and click “Invite.”

3. Click “Paste to Friend” / “Got it,” and enter the dialing page.

4. Switch the app to the background and go to the chat page of your friend in the other social app.

5. Long press in the input box, select “Paste” and click “Send.”

6. Return to the Dear Translator dialing page, and start the call and translation once the other party joins.

For live meeting one-way translation, you can use simultaneous interpretation — Premium Translation,AI Translation, Standard  Translation, Basic Translation, or DeepL Translation.

For English translations, it is recommended to use Premium Translation. For translations in non-English minor languages, DeepL Translation is suggested.

For English translations with strong specialization, AI Translation is recommended. If you’re looking for a more budget-friendly option, Standard  Translation can be used.

If the translation requirements are not very high and you’re looking for more affordable options, Basic Translation is suitable.

For bilingual translation, you can use simultaneous interpretation — Bilingual Translation.

Points: These are the general balance within the app and can be used for all functions except for the hardware-specific features.

Premium Translation Package: This can only be used for the Premium Translation feature and cannot be used for other functions.

The monthly/quarterly/annual package is a subscription-based package and cannot be repurchased during its validity period. To continue using the services, you can purchase the corresponding hourly package or general points.

The offline translation feature: is currently only available when you purchase the official iTour Translator headphones. You can access it under “More” →“Hardware”→ the features corresponding to the purchased headphones.

Voice recognition: Only transcribes the speaker’s content without translating it. For translation, you need to use the simultaneous interpretation feature.

iOS devices: Home → Phone →Call History → Click on the corresponding call time → View

Android devices: Home → Phone→ Call History → Enter the call history page for the corresponding number→ Click on the corresponding call time→ View

Text records are saved. The saving path is as follows:

1.More → WeChat→ Chat List→ Access the corresponding chat detail page

2.Long press the call record at the corresponding time point→ View

Currently, the number can only be used to answer calls through the Dear Translator app and cannot receive SMS for registering other applications. If you need to purchase, please contact Customer Service

1. Simultaneous interpretation –Premium /Standard/DeepL/AI/Basic Translation→Top right corner, three dots→Share

2. After starting the translation, your colleagues/classmates can click on the link you shared to view the translation content on your mobile device simultaneously.

ps：

The page opened through the shared link for high-precision simultaneous interpretation supports adding multiple languages. However, each additional language will incur an extra charge of 6 RMB per hour (modifications are only supported when there is a points balance available).

Suitable for real-time simultaneous translation of audio and video playback, does not support translation result broadcasting.

Steps:

1. Click the microphone icon and tap “Confirm” to agree to start voice recording.

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2. Click “Start Live” and wait for 3 seconds.

3. The live screen displays the following status.

4. Run the program in the background, then open video applications such as Bilibili or YouTube to play videos. The recognition and translation results will be displayed in a floating window.

After purchasing points/a package, the gifted free duration is still available. The trial time will be consumed first, and once the trial time is exhausted, the purchased points/duration will be used automatically.

After purchasing points/a package, the translation will not be interrupted once the free duration is used up. It will directly deduct from the purchased points/package duration.

please note: the high-precision package can only be used for the high-precision simultaneous interpretation feature.

When purchasing a package, you must use the corresponding feature.

For example, if you purchase the Premium Translation package, you can only use the Premium Translation feature. For other features such as AI simultaneous interpretation, listening, or bilingual conversation, you are only provided with 10 minutes of gifted trial duration.

Currently, using VPN software may cause calls to be automatically disconnected after about 30 seconds.

Solution: Turn off the VPN and try again.

Simply modify the phone settings:

1. Verify the phone system settings — Search for “Language & Region,” and set the region to Mainland China.

2. Verify the phone system settings — Search for “Text-to-speech” → Voice→ Chinese →Spoken language, and select Default/Mandarin.

Please go to Phone System Settings –> General –> Picture in Picture –> Enable the “Start PiP Automatically“ feature.

On the feature page, click on the floating icon as shown in the image –> Go to “Enable” –> Find “iTour Translator” –> Enable the “Allow to appear on top of other apps” permission.

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iPhones support screen mirroring.

To mirror the screen to an Apple device, you can directly use Apple’s built-in screen mirroring feature.

To mirror the screen to a non-Apple device, you can use an external cable and an external display.

After mirroring, once the simultaneous interpretation feature is activated, the mirrored device will display the recognized translation content from the phone in full screen and in real-time.

After the device is mirrored, on the simultaneous interpretation function page → [Back Button] on the right side → Screen Mirroring Icon, you can enter to adjust the font size and color of the mirrored device.

After the device is mirrored, on the simultaneous interpretation function page –> [Back Button] on the right side –> Screen Mirroring Icon, click to enter and find the option to turn off fullscreen display.

Currently, only the PC client→ Video Subtitles supports uploading video translations. Download link: Video subtitles

Currently, only the PC client — iTourTranslator/iTourVoiceTranslator — supports uploading audio for translation.

Click on the PC version: iTourTranslator Download,iTourVoiceTranslator Download

Currently, all smartphones except Huawei support the document translation feature. You can also download our PC client — the document translation software — for use. Download link:Documents

1.iOS devices: Me → Profile Picture/Nickname/Account → Account → Delete Account

2.Android devices: Me → Profile Picture/Nickname/Account → Cancel Account

Go to “Me” → Profile Picture/Nickname/Account → Phone Number → Change Phone Number.

The account can be automatically restored within 7 days after deactivation. After 7 days, a restoration request will be required.

Mobile APP on one device does not support translating/transcribing WhatsApp or Facebook calls. You can try the following methods:

Method 1: Use two devices – one for the call and the other for translation.

Method 2: Download and use iTourTranslator on the PC，  Download address: iTourTranslator

Method 3: Purchase the Dear Translator iTour 22 Pro (T2) earbuds to use the audio and video call translation feature.（Specific feature introduction:iTour 22 Pro audio and video call）

Method 4: Download and use the iTour Chat Translation client， Download address: iTour Chat Translation

On the Simultaneous Interpretation page — Premium Translation/AI Translation/Basic Translation/Standard Translation/Bilingual Translation/DeepL Translation feature → Top right corner settings → Font Settings

Download link for iTourTranslator: iTourTranslator

For Mac computers, you can also search for  “iTourTranslator” in the App Store to download.

For Windows computers, you can search for “iTourTranslator” in Tencent PC Manager or Microsoft Store to download.

Zoom, Teams, Tencent Meeting, Webex, etc. support translation. Once the meeting starts, simply click on the “Start” button on the Simultaneous Interpretation → Function page to translate into English.

1.Online meeting translation: Please ensure that the speaker of the meeting software matches the speaker of iTourTranslator.

2.On-site meeting translation: Please confirm whether the computer microphone is working properly.

For Chinese-English bilingual translation, please use the Simultaneous Interpretation – Bilingual  Translation feature.

Windows PC: Go to My Account → Coupon Redemption –> Recharge Card Redemption

Mac Computer: For software downloaded from the Dear Translator official website, please go to My Account → Coupon Redemption → Recharge Card Redemption. For software downloaded from the App Store, please scan the redemption QR code to redeem coupons,Please identify the software downloaded from the APP Store

Yes, the recording and text are both documented. In the simultaneous interpretation history, it is translated into English.

The iTour Voice Translator client is a simplified version of the iTourTranslator client, offering only simultaneous interpretation (real-time translation) and audio translation features. On the other hand, the iTourTranslator client not only supports simultaneous interpretation and audio translation but also includes GPT-related functions (such as chat, interviews, text refinement), as well as text translation, document translation, cross-application audio and video calls, telephone translation, and more. Its functionality is more comprehensive compared to iTour Voice Translator.

The following methods can be adopted:

1. Use simultaneous interpretation — The Bilingual Translation function supports automatic recognition and translation of the selected two languages. However, the translated content cannot be broadcast. You can use screen sharing to provide the translated content for the other party to view.

2. Use a combination method — Premium Translation/DeepL Translation + speech translation function.Premium Translation/DeepL Translation translates the other party’s speech content, while speech translation translates your own speech content and supports broadcasting to the other party to hear. For specific operations, refer to Windows speech translation and Mac speech translation .

The speech translation feature only supports Premium Translation and DeepL Translation  functions, and it only recognizes and translates the user’s own speech content.

For Windows computers: A virtual microphone driver must be purchased, installed, and used. The specific steps are as follows:

1.Premium Translation 、DeepL Translation — Top Right Corner Settings — Speech Translation

2.If the virtual driver has not been purchased, it must be purchased before installation and use are supported.

3. After a successful purchase, go to the speech translation settings page and click [Install].

4. After successful installation, the software needs to be restarted for it to take effect. Once active, the “Speech Translation” button will appear in Premium Translation 、DeepL Translation

5. After enabling the speech translation feature, ensure that the microphone selected in Zoom, Tencent, Teams, and other meeting applications is: Hi-Fi Cable Output (VB-Audio Hi-Fi Cable).

Note: The operation sequence is as follows:

1. Open the speech translation floating panel.

2. Enable translation.

3. Click the “Mute” icon button in the meeting software.

4. Select the microphone: Hi-Fi Cable Output (VB-Audio Hi-Fi Cable).

5. Speak into the computer microphone.

6. Recognize the translation results and broadcast them to the other party.

The speech translation feature is only supported in Premium Translation and DeepL Translation. It only recognizes and translates the user’s own speech.

Specific steps for Mac are as follows:

1. Simultaneous Interpretation — Premium Translation and DeepL Translation — Top right corner settings — Speech Translation

2. Enable speech translation

3. Return to the Premium Translation and DeepL Translation page, and a “Speech Translation” button will appear in the top right corner.

4. Click to enable the Speech Translation feature and start translation. Confirm that the microphone in meeting software such as Zoom, Tencent Meeting, or Teams is set to: iTourInput 2ch.

5. Speak into the computer microphone, and the translated result will be broadcast to the other party.

The speech translation function only recognizes and translates the user’s speech content and broadcasts it for the other person to hear. If translation for the other person’s speech is needed, the simultaneous interpretation feature — Premium Translation/DeepL Translation – must be enabled separately. Details are shown in the image below.

Yes, it can be set. In the Premium Translation/DeepL Translation section — go to the settings in the top right corner — on the Speech Translation page, switch “Hide Original Voice” to “Yes.”

You can confirm and resolve the issue using the following method:

Method 1: Check the iTourTranslator software — Simultaneous Interpretation — Common Settings — Sound Source Settings — Microphone. Is it set to Hi-Fi Cable Output (VB-Audio Hi-Fi Cable)? If yes, please change it to another microphone driver.

Method 2: Go to your computer — System Settings — Sound — Input: Is it set to Hi-Fi Cable Output? If yes, please change it to another microphone driver.

Driver

Additionally, please note: In the meeting software — Microphone options, Hi-Fi Cable Output (VB-Audio Hi-Fi Cable) should only be selected when the speech translation function is enabled. If you are not using the speech translation function, make sure the meeting software — Microphone does not select Hi-Fi Cable Output (VB-Audio Hi-Fi Cable).

For Mac computers running systems below macOS 13, the software downloaded from the App Store does not support capturing internal computer sound. You can try the following solutions to resolve the issue:

Option 1: Uninstall the currently installed software and visit the official website of “Dear Translator” to download and install the software for use.

Option 2: Upgrade your Mac operating system.

Option 3: Use external speakers and avoid wearing headphones.

You can follow the steps shown in the diagram below to check:

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Note: You need to first enable iTourTranslator — Simultaneous Interpretation — XX Simultaneous Interpretation for translation, then go to the conference software — Audio — Speaker to check and select.

In macOS 13 and later, if iTour Translator has been granted screen recording permission but still cannot start translation, this may be because the system permission requires restarting the app to take full effect.

Please follow the steps below:

1. Fully exit iTour TranslatorRight-click the app icon in the Dock and select “Quit”, or use the shortcut Command (⌘) + Q to completely close the app.
2. Restart the appOpen iTour Translator again and try to enable the translation feature.

If the issue persists after restarting, we recommend you:

• Check if the permission is correctly granted:Go to System Settings > Privacy & Security > Screen Recording, and confirm that the switch next to iTour Translator is enabled (button is blue ✅).
• Re-grant the permission:Temporarily turn off the permission switch, then turn it back on, and restart the app again.

In most cases, completing the restart steps will allow the permission to take effect and the translation feature to work properly. If the issue continues, please check if the app is updated to the latest version, or contact online customer support.

This is due to the design limitations of the macOS system. When an application (such as PowerPoint or conferencing software) enters full-screen mode, the system treats it as an exclusive ‘desktop space,’ and other applications (including the translation floating window) cannot be displayed over the full-screen window.

You can try the following methods to resolve this:

   Exit full-screen mode：

       In PowerPoint or your conferencing software, click the green ‘Full Screen’ button in the top-left corner of the window, or press the ESC key on your keyboard to exit full-screen mode and switch to windowed mode. The translation floating window will then be able to display normally

You can use the meeting minutes feature, as shown in the image below.

In macOS 13 and later, if iTour Translator has been granted screen recording permission but still cannot start translation, this may be because the system permission requires restarting the app to take full effect.

Please follow the steps below:

1. Fully exit iTour TranslatorRight-click the app icon in the Dock and select “Quit”, or use the shortcut Command (⌘) + Q to completely close the app.
2. Restart the appOpen iTour Translator again and try to enable the translation feature.

If the issue persists after restarting, we recommend you:

• Check if the permission is correctly granted:Go to System Settings > Privacy & Security > Screen Recording, and confirm that the switch next to iTour Translator is enabled (button is blue ✅).
• Re-grant the permission:Temporarily turn off the permission switch, then turn it back on, and restart the app again.

In most cases, completing the restart steps will allow the permission to take effect and the translation feature to work properly. If the issue continues, please check if the app is updated to the latest version, or contact online customer support.

This is due to the design limitations of the macOS system. When an application (such as PowerPoint or conferencing software) enters full-screen mode, the system treats it as an exclusive ‘desktop space,’ and other applications (including the translation floating window) cannot be displayed over the full-screen window.

You can try the following methods to resolve this:

   Exit full-screen mode：

       In PowerPoint or your conferencing software, click the green ‘Full Screen’ button in the top-left corner of the window, or press the ESC key on your keyboard to exit full-screen mode and switch to windowed mode. The translation floating window will then be able to display normally

For Mac computers running systems below macOS 13, the software downloaded from the App Store does not support capturing internal computer sound. You can try the following solutions to resolve the issue:

Option 1: Uninstall the currently installed software and visit the official website of “Dear Translator” to download and install the software for use.

Option 2: Upgrade your Mac operating system.

Option 3: Use external speakers and avoid wearing headphones.

The voice translation feature only supports Premium Translation and DeepL Translation, and it only recognizes and translates your own spoken content.

For Windows PC: You need to purchase and install a virtual microphone driver to use this feature. The specific steps are as follows:

1.Function floating box→ Top-right corner Settings→ Voice Translation.

2. If the virtual driver has not been purchased, you need to buy it first in order to install and use it.

3. After the purchase is successful, go to the voice translation settings page and click [Install].

4. After the installation is successful, the software needs to be restarted for it to take effect. Once activated, a “Speak Translation” button will appear on the right side of the translation floating window.

5. After enabling the voice translation feature, ensure that the microphone selection for Zoom, Tencent, Teams, and other meeting software is set to: Hi-Fi Cable Output (VB-Audio Hi-Fi Cable).

Note: The operation steps are as follows:

1. Open the voice translation floating window.

2. Enable translation.

3. Click the “Mute” icon button in the meeting software.

4. Set the microphone to: Hi-Fi Cable Output (VB-Audio Hi-Fi Cable).

5. Speak into the computer microphone.

6. Recognize, translate, and broadcast the results to the other party.

The voice translation feature only supports Premium Translation and Deepl Translation functions, and it only recognizes and translates the user’s own speech.

Specific steps for Mac computers are as follows:

1.Feature floating window — Top right corner settings — Voice Translation.

2. Enable voice translation

3. Return to the function floating window page, and the “Voice Translation” button will appear in the upper right corner.

4. Click to enable the voice translation feature, turn on translation, and ensure that the microphone in Zoom, Tencent, Teams, and other meeting software is set to: itourInput 2ch.

5. Speak into the computer’s microphone, and the recognized and translated result will be broadcast to the other party.

The voice translation feature only recognizes and translates your own speech and broadcasts it to the other party. If you need to translate the other party’s speech, simultaneous interpretation must be enabled separately, as shown in the diagram below:

It can be configured. In the top right corner under Settings — Voice Translation page, switch “Hide Original Voice” to “Yes”.

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The issue can be identified and resolved as follows:

Method 1: Check in the iTourVoiceTranslator software → Settings→ Sound Source Settings → Microphone, whether it is set to Hi-Fi Cable Output (VB-Audio Hi-Fi Cable)? If yes, please change it to a different microphone driver.

Method 2: Go to the computer→ System Settings→Sound → Input: Is it set to Hi-Fi Cable Output? If yes, please change it to a different microphone driver.

Additionally, please note:

In the conferencing software → Microphone option, Hi-Fi Cable Output (VB-Audio Hi-Fi Cable) can only be selected after enabling the voice translation feature.

When the voice translation feature is not in use, do not select Hi-Fi Cable Output (VB-Audio Hi-Fi Cable) in the conferencing software — Microphone.

You can follow the steps shown in the diagram below to check.

Note: First, enable iTourVoiceTranslator — Simultaneous Translation, then go to the conference software — Audio — Speaker to check and select.

You can use the meeting minutes feature, as shown below.

You can go to the top right corner settings — Translation Settings: select Premium Translation or Deepl Translation.

1.If the plugin was installed after opening the webpage, please refresh the webpage or restart the browser and try again.

2.If refreshing the webpage or restarting the browser does not resolve the issue, it is possible that the current webpage does not support generating a plugin floating panel. It is recommended to download the desktop client and use it. [Click here]

Specific feature introduction: Click Here

Google Chrome:

In the case of overseas/wall circumvention, it can be installed on the Google Play Store, download : Click here

In Chinese mainland and without going through the wall, download :  Click Here

local download: Click Here

Edge browser: Please go to the Edge browser application market to install. download: Click Here

Yes, it can. The specific steps are as follows:

1. Click [Start Translation].

2. Select [Entire Screen]→ Click on the screen in the middle → Check “Share system audio”→ then click [Share].

Note: The translation floating window of the plug-in cannot be used outside of the browser.

The plugin version does not have an audio recording feature.

Open the plugin page — Find the history records.

1. After opening the software, the login interface displays a QR code login page.

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1. Open the “Dear Translator” mobile app –> Home page –> Tap the scan icon in the upper right corner to scan the QR code and log in to the obstetrics and gynecology hospital.

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To log in to this software, you need to first download the mobile app — “Dear Translator.” After logging into your account on the mobile app, use “Dear Translator” to scan the QR code for login.

If the mobile app prompts that the login information has expired during the QR code login process, you can try closing the app and reopening it to scan again.

Go to the ‘View Translation’ page, click on screen association, and scroll the mouse wheel to synchronize the original text and the translated text.

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PDF documents do not support direct modification of translated text, but other document formats are supported. On the translation page, you can right-click with the mouse or use the toolbar at the top of the page to edit the translated content and take notes, allowing modifications to the translated text.

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In the translation records on the homepage, you can see the translated files along with the related translation information.

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My Documents –> Select the file you want to share –> Right-click on the file or click the three dots on the file –> Click ‘Share’ to enter the sharing page.

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For enterprise users sharing: Click ‘Add Collaborator’ –> Click ‘Copy Link’ –> Share it with the collaborator.

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For regular users sharing: Only link copying is supported –> Share it with the collaborator.

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Note:

1.After adding a collaborator, others who obtain the link will not be able to access the document.

2.Enterprise users can set the permissions for collaborators, while regular users do not have this feature for now.

After adding the terminology library, enable the terminology library when using full-text translation or comparative translation. The translation results will prioritize the added terms.

To access the terminology library page:

1.Add terms individually:

Enter your custom-defined terms in the source language and target language boxes. The input character limit is 100 characters.

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2.Batch Import and Export

Import: Batch import supports Excel files, and the content of the file must match the template format. You can download the template to check the style.

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Export: Select the file you want to export, and then export it.

Model Library: Enables customized translation for documents.

You are required to import a file with more than 10,000 rows of content for training. Once the training is completed and the model is activated, a “Custom Translation” option will be added to the translation engine. At that point, you can select Custom Translation –> Trained Model Library to perform customized document translation.

Note: After the model training is completed, training fees will be charged. Additionally, a monthly hosting fee is required for each model, regardless of whether the model is activated. To stop the charges, you need to delete the corresponding trained model library file.

Steps for Model Training:

1.Create a Project

Click on “Create Project,” customize the project name, and select the target language and source language.

(image to be added)After creating the project, the interface will look as shown in the image below.

(image to be added)2.Import Files

Only Excel spreadsheets are supported for importing files. The content of the spreadsheet must include at least 10,000 rows of corresponding data. You can download the template to add the required data directly.

(image to be added)After successfully uploading the file, click “Start Training”.

P.S.: You can check the file upload status in the section shown in the image below. If the status does not change for a long time, you can click the refresh button to check the file upload status.

(image to be added)3.Activate the Model

Once the model training is completed, the “Activate” option will be displayed. Click “Activate” to enable the model.

(image to be added)After activating the model, go to the translation engine and select “Custom Translation” –> corresponding model file.

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Specific feature introduction: Click Here

Specific feature introduction:Click Here

It supports dual-screen translation and remote conversation functions. This feature displays the translation results for both parties on the main device and the sub-device, allowing both parties to see the translation subtitles during face-to-face communication. The sub-device supports detachment.

Multiple main and sub-devices support the creation of group chats for group translation. The specific steps are as follows:

1.Enter the group interpreting function page and click [Create].

2. Add members by entering the group interpreting ID of other dual-screen translators, then click [Finish]. The group will be successfully created.

3. At this point, press and hold the button on the left side of the dual-screen translator to start speaking. After releasing the button, your spoken content will be sent to the group chat. The group interpreting page on other dual-screen translators will display the content you sent along with its translation and broadcast it in real-time.

Real-time online bilingual translation: the other party’s spoken content is translated and displayed on the translator’s screen, while your spoken content is translated and broadcast through the speaker for the other party to hear, making it suitable for face-to-face communication scenarios.

Supports face-to-face communication with automatic recognition of two selected languages, real-time translation, and broadcasting of the translated content. It requires the use of a sub-device. The specific operation is as follows:

1.Click on the Dual-Screen Dialogue function. The first time you enter, you will be prompted to scan the QR code of the sub-device to connect it.

2. When the sub-device is turned on, it will display a QR code for connection. After scanning the QR code, the connection will be successful. The next time the main device and sub-device are used together, they will connect automatically.

3. After successfully connecting to the sub-device, press any button on the translator’s screen to instantly recognize and translate spoken content in real-time.

PS: 1.The broadcast of translation results into the left-side language is turned off by default and can be enabled by clicking.

2. The translation mode can be modified. The default is the fast mode (click here to learn the differences between the three modes).

Supports face-to-face communication with online automatic detection of the two selected languages, real-time translation, and voice output of the translated content. The main device operates in single-screen mode.

The specific steps are as follows:

1.Click on the single-screen conversation function to enter the feature page.

2.Press any key below the translator’s screen to enable online real-time recognition and translation of spoken content.

Note: 1.The voice output for the translation result in the left-side language is turned off by default. You can click to enable it.

2. The translation mode can be changed, with the default set to Fast Mode (click here to learn the differences between the three modes).

Fast Mode: Offers faster recognition and translation speed, but the accuracy is relatively lower compared to other modes.

Smooth Mode: Utilizes the GPT mini model, providing higher translation accuracy than Fast Mode with moderate translation speed.

Precise Mode: Utilizes the GPT large model, delivering the highest translation accuracy among all modes, but with the slowest translation speed.

Online languages support 130 languages.

Offline languages support 17 languages.

Supports 17 offline languages including Chinese, English, Japanese, Korean, German, etc., and can function normally for translation in environments without an internet connection.

Press and hold the left button: Recognizes the language on the left and translates it into the language on the right.

Press and hold the right button: Recognizes the language on the right and translates it into the language on the left.

Android Phone: Settings –> Personal Hotspot –> Set up WLAN Hotspot –> Select AP Band, change it to the 2.4GHz band, and then search again.

iOS Phone: Settings –> Cellular –> Personal Hotspot –> Turn on “Maximize Compatibility,” and then search again.

This translator does not support SIM cards.

1. If it prompts “Unable to access the Internet” initially when connecting to the network, but changes to “Connected” after 6-8 seconds, it is normal. If it shows “Connected,” the network can be used normally.

2. If it continuously shows “Unable to access the Internet,” first confirm whether the currently connected network is available.

Message: Authentication failed

1. The WiFi password is incorrect. Please confirm whether the entered password is correct.

2. The hotspot has exceeded the maximum number of connections.

Premium Version: Designed for high-end business scenarios, featuring an integrated database of over 100,000 professional terms and advanced AI-driven large language model translation. It supports specialized professional contexts such as business negotiations and meeting transcription. Includes a newly added intelligent voice capture function to enable continuous recording with just one click, eliminating the need for manual operation. Achieves a real-time translation accuracy of up to 98.6%, capable of parsing complex sentence structures.

Basic Version（D-Lite ）: Tailored for everyday communication, suitable for basic business interactions, travel, shopping, and asking for directions. Utilizes a button-activated voice capture mode, allowing users to start translation with a simple press. Supports continuous dialogue for up to 60 seconds.

Currently, only the single-screen conversation, dual-screen conversation, and listening functions support adjusting the playback speed. The operation path is as follows: Function Page –> Settings in the top right corner –> Playback Speed.

Currently, only the single-screen conversation, dual-screen conversation, and listening functions support setting the broadcast voice gender. The operation path is as follows: Function Page –> Settings in the top right corner –> Left/Right Side Speaker Settings for XX Language –> Speaker, click to modify.

The sub-device’s automatic broadcasting requires manual setup. Go to the sub-device’s function page, click on Settings in the top right corner –> Broadcast Mode, then select “Automatic.”

You can fix this issue by modifying your phone settings:

1. Confirm your phone’s system settings →Search for “Language & Region,” and set the region to Mainland China.

2. Confirm your phone’s system settings →Search for “Spoken Content”→Voice → Chinese → Dialect, and choose Default/Mandarin.

1. If the current earphone device is connected to another phone/computer, please first disconnect the current Bluetooth connection.

2. Detailed steps (screenshots use the Z50S Pro Max as an example):

For Android phones: Go to the phone/computer system Settings → Bluetooth, find the corresponding earphone device in the Bluetooth connection history list, enter the details page, and select Unpair.

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iOS phones: Go to the phone/computer system Settings→ Bluetooth→ “My Devices,” find the corresponding earphone device, click to enter the details page, and select Forget This Device.

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Dear users, the earphones officially sold by Translation Master and the corresponding earphone features in the iTourBuds APP are free to use permanently.

Currently, the iTour 22 Pro (T2) earphones support translation for making and receiving phone calls on mobile systems. For detailed instructions, refer to iTour 22 Pro — System Call Translation Function.

Supported features: Simultaneous interpretation, Listening Mode, Audio-Video Simultaneous Translation, Intelligent Q&A, VOIP Call Translation,System Call Translation, Audio /Video Call Translation, Meeting Translation, Dual-Headset Conversation, Meeting Transcription, Video Calls, and Offline Translation functionality.

Download the iTourBuds app to use. The specific steps are as follows:

1.Scan the QR code below to download the iTourBuds app.

2. Register and log in.

3.After successfully logging in, go to the homepage and click [Start Connecting].

4. Go to the product selection page and select iTour 22 Pro earbuds.

5. Click [Go to Settings] to enter the phone’s system settings — Bluetooth page.

6. Select iTour 22 Pro earbuds and click to connect.

7. After the connection is successful, return to the APP page. At this time, the page functions are displayed as follows, indicating that the earbuds are successfully paired and connected with the account and the corresponding functions can now be used.

Steps 3, 4, 5, 6, and 7 above can also be done as follows:

3.Go to the phone’s system settings — Bluetooth, search for iTour 22 Pro, and click to connect.

4. After the Bluetooth connection is successful, open the iTourBuds APP and go to the homepage, then click [Start Connecting].

5.The program will automatically search, connect, and pair. Once pairing is successful, the corresponding functions can be used.

Please first confirm whether the earbud has power. Place it in the charging case and check if the red light is flashing:

1. If the red light flashes normally –– it means the earbud is charging. It is recommended to charge for more than half an hour before using it again.

2. If the light does not flash –– it means the earbud is not properly placed in the case. Try pressing the earbud’s tail gently to see if the red light flashes normally.

You can try the following solutions:

1.Place both earbuds back into the case and then take them out to allow them to pair again.

2.If the above does not resolve the issue, try performing a factory reset.

Confirm whether the earbuds have been connected to a phone before. If connecting to a new device or the earbuds were previously connected to the device but were forgotten/removed, follow these steps to resolve the issue:

1) Take the earbuds out of the case and wait for about 1 minute until the red and blue lights flash quickly. Then, go to your phone’s settings — Bluetooth, and search for and select “iTour 22 Pro.”

2) If the issue persists, try performing a factory reset.

After placing the earbuds in the case, open the lid and simultaneously press and hold the touch control areas on both earbuds for 5 seconds or more until both earbuds light up purple, indicating that the factory reset has been successfully completed.

The touch control areas are shown below:

Note: After performing the factory reset, it is necessary to take both earbuds out of the case for the initial pairing.

Supports making and receiving mobile system phone calls translation, with detailed steps as follows:

1.After making or receiving a mobile system phone call.

2.Go to iTourBuds — T2 — System Phone Translation.

3. Click the microphone icon to start translation. By default, only the other party is translated, and the translation content is displayed on the translation page.

4. If you need to translate both parties, you need to enable “Own Translation.”

5. After enabling “Own Translation,” the content you speak will be translated and broadcast to the other party.

Note: The “Own Translation” feature is only supported for app versions 1.3.20 and above, and earphone firmware 0.0.1.30 and above.

All the features supported in iTourBuds are permanently free.

Simultaneous interpretation (mobile microphone recording): Suitable for small offline meetings. After activating the translation button, recognition and translation content are displayed in real-time. The translation results can be broadcast via headphones in English.

Listen Mode: Suitable for face-to-face communication. The left button recognizes the other person’s language and translates it into the language on the right side, broadcasting it to you through the headphones. After the broadcast is complete, the right button automatically activates to recognize your language, and the translation is broadcasted through the phone’s speaker for the other person to hear. Press the button to activate.

Audio and Video Interpretation: Suitable for real-time translation of audio and video playback. Broadcast of translation results is not supportedOperation steps:

1. First, enable the audio and video interpretation feature by clicking the [Floating] button.

2. At this point, the app will automatically run in the background and display a floating window. Then, open the audio, video, or live streaming software you want to translate, and play the audio or video. The translation results will be displayed in real-time in the floating window.

You can also proceed as follows:

1. First, open the audio, video, or live streaming software and play the audio or video. Then open iTourBuds→ T2→ Audio and Video Interpretation.

2. Turn on the translation button to enable real-time recognition and translation of the content in the audio or video.

Intelligent Q&A: Integrated with Deepseek, it can answer your questions, chat with you, and solve all problems in daily life or technical fields.

1. Supports voice recognition input and manual text input.

It is an internet phone service that only supports calls to the United States. By default, it translates the other party’s speech. If you wish to translate your own speech, you need to enable translation by clicking the translation button.

The specific steps are as follows:

1. Select the languages for both parties, choose the country and area code of the number you wish to call, then input the phone number and click [Call] to initiate the call.

2. On the call page, the other party’s speech will be displayed in real-time on the call screen. To translate your own speech, you need to enable the [Translate] button. Once activated, your speech can be accurately recognized, translated, and broadcast.

3. Supports editing text to send, translate, and broadcast to the other party.

Button Description:

Figure 5: Dial pad keys. If calling a service platform such as a bank or hotel that requires extension number operations, you can click this icon to proceed with the key operations.

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Figure 6: Translation Key. It is turned off by default. After clicking to turn it on, it will recognize your speech, translate it, and broadcast it to the other party.

Figure 7: Pre-set Phrases. You can set different phrases in advance based on various situations. During a call, you can select the pre-set phrases and click to send them, improving communication efficiency.

Video Call: By sending an invitation link to a friend, the friend can click on the link and select “Join Call” to start real-time voice or video call translation as well as text chat. It supports voice calls, video calls, and text chat. The specific operation steps are as follows:

1. Go to the “Video Call” page and choose the third-party social platform you would like to use for the call.

2. Select both languages and the call type, then click [Invite].

3. Click “Go to XXX to paste for your friend.”

4. After pasting the link to your friend, return to the iTourBuds app call page and wait for the other party to join to start real-time call and chat translation.

Supports conference translation for Zoom, Teams, Tencent, and other platforms. The specific operation is as follows:

1. During a meeting on Zoom, Teams, Tencent, etc., go to iTourBuds — T2 — Conference Translation.

2. Click the microphone icon to activate translation. By default, only the other party’s speech is translated, and the translated content is displayed on the translation page.

3. If translation for both parties is required, you need to enable “Self Translation.”

4. After enabling “Self Translation,” the content you speak will be translated and broadcasted to the other party.

Note: The “Self Translation” feature is only supported on app version 1.3.20 and above, and earphone firmware version 0.0.1.30 and above.

Supports calls on chat applications such as WeChat, WhatsApp, Facebook, etc. The specific operations are as follows:

1. During a call on WeChat, WhatsApp, Facebook, etc., go to iTourBuds — T2 — Audio and Video Call Translation.

2. Click the microphone icon to enable translation. By default, only the other party’s speech will be translated, and the translated content will be displayed on the translation page.

3. If you need to translate both parties, you must enable “Self Translation.”

4. After enabling “Self Translation,” the content you speak will be translated and played to the other party.

Note: The Self Translation feature is only supported on app version 1.3.20 and above, and earphone firmware version 0.0.1.30 and above.

Each person wears one earbud, and the translation result is broadcasted through the earbud. Click the microphone button in the image below to start the translation.

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Supports switching to phone speaker for broadcasting.

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Please confirm if the following situations apply:

1. Multiple Bluetooth devices are connected in the phone system settings under Bluetooth.

Solution: Remove the connections of other Bluetooth devices and try again.

2. Has the Bluetooth name of the earbuds been changed?

Solution: Rename it back to the original earbud Bluetooth name, iTour 22 Pro. After renaming, restart the app and try again.

Offline Interpretation: The interpretation function can be used even without an internet connection. Specific steps are as follows:

1. Click on the microphone, and a prompt will appear indicating the need to download the offline resource package.

2. The default language pair offline resource package is downloaded for the first time.

3. You can also click on the language bar to download the required offline resource package.

4. After enabling interpretation, click the floating window button in the bottom right corner to display the interpretation content in a floating window.

Offline Conversation: After downloading the offline language package, you can start conversations even in a no-network environment. The specific steps are as follows:

1. Click on the microphone and it will prompt you to download the offline resource package.

2. The offline resource package for the default language pair is downloaded for the first time.

3. You can also click on the language bar to download the required offline resource package.

4. After successfully downloading the offline language package, you can click the left/right language button to start a conversation. Click again to stop recognition, send the translated content, and play the voice output.

5.The left button recognizes the other party’s language and translates it into our language, with the translation content played through the earbuds. The right button recognizes our language and translates it into the other party’s language, with the translation content played through the phone speaker.

The earbuds need to download iTourBuds for connection and use, and the corresponding functions are free to use permanently.

1. The earbuds cannot be used independently; they must be connected to a phone.

2. During use, the phone screen must remain active.

Bilingual translation: The content spoken by the other party is translated and broadcast through the earbuds, while the content spoken by you is translated and broadcast through the phone’s speaker.

Click the “Microphone” button in the image below to enable recognition and translation.

The phone speaker broadcast can be turned off.

Integrated with the Deepseek large model, you can ask any questions, such as writing assistance, text polishing, language translation, debugging code issues, travel itinerary planning, and even casual chatting.Supports both text input and voice input.

Internet Call + Translation: When the caller speaks in Chinese, the recipient will first hear the original Chinese audio, followed by the translated English playback.

Supports calls to the US/Canada only; calls to other countries or regions are not supported.

Note: By default, the system translates the recipient’s speech. If you need to translate the caller’s speech, please click “Enable Translation.”

When the left-side detection is enabled, the broadcast content will be played through the earbuds. When the right-side detection is enabled, the broadcast content will be played through the speakers. You can also adjust the font size, toggle the earbud broadcast on or off, and configure the broadcast speed and voice gender settings.

Click the microphone button to start live streaming. After three seconds, it will return to the desktop. Open another video application and play a video to recognize its content, which will be displayed in a floating window.

Note: This feature does not support recognition of system calls, WeChat calls, Zoom, or other conferencing software.

Start a conversation with the default conversation broadcast mode set to earbud mode. The conversation content is broadcast through the earbuds. When the mode switch button is clicked, the translated conversation broadcast will be played through the phone’s speaker.

Click the microphone button to start real-time transcription, only recognizing without translating.

Video Call: Send an invitation link to a friend, and once the friend clicks the link and selects “Join Call,” you can chat in real-time with translation. This feature supports voice calls, video calls, and text chats. The specific steps are as follows:

1. Go to the “Video Call” page and select the third-party social platform you want to use for the call.

2. Select the languages for both parties and the call type, then click [Invite].

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3. Click “Go to XXX and paste it to your friend.”

4. After pasting the link to your friend, return to the call page in the iTourBuds app and wait for the other party to join to start real-time call and chat translation.

Offline Simultaneous Translation: After downloading the offline language package, you can use the simultaneous translation feature even in a network-free environment. The specific steps are as follows:

1. Click the microphone, and a prompt will appear indicating that an offline resource package needs to be downloaded.

2. Download the default language pair offline resource package for the first time.

3. You can also click on the language bar to download the required offline resource package.

4. After enabling simultaneous translation, click the floating window button in the bottom right corner to display the translation content in a floating window.

Offline Conversation: After downloading the offline language package, you can initiate conversations in a no-network environment. The specific steps are as follows:

1. Click on the microphone, and a prompt will appear indicating the need to download the offline resource package.

2. The default language pair offline resource package is downloaded for the first time.

3. You can also click on the language bar to download the required offline resource package.

4. Once the offline language package is successfully downloaded, you can click the left/right language button to start a conversation. Click again to stop recognition, send the translated content, and play the translation.

5.The left button recognizes the other party’s language and translates it into your own language, with the translation played through the earbuds. The right button recognizes your own language and translates it into the other party’s language, with the translation played through the phone’s speaker.

Contact the customer service of the purchase platform for assistance.

1. Search for “iTour 80S” in your phone’s Bluetooth settings and click to connect.

2. Open the iTourBuds app and start the pairing process.

3. Enter the order number from the purchasing platform (store) and click “Confirm” to complete the binding.

Currently, one earphone can only be linked to one account and does not support switching accounts. If you are just changing devices, simply log in to the previously linked account.